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Restoring Family Links Field Officer at ICRC

 The International Committee of the Red Cross – ICRC- ( is an independent humanitarian organisation, neutral and impartial.
Maiduguri Sub Delegation is looking for a suitable candidate to fill the vacancy below

Restoring Family Links Field Officer

Under the direct supervision of the Restoring Family Links (RFL) Delegate in Maiduguri, s/he implements RFL activities in a defined area of responsibility (AOR) in order to respond adequately to the needs of families searching for their missing loved ones.

Main Duties and Responsibilities

  • Under the supervision of the RFL delegate, the RFL field officer implements RFL activities in his/her area of responsibility 
  • Contributes to the analysis of the security, socio-economic, cultural and political environment in the AoR
  • Identifies new areas of potential RFL need and conducts assessments to verify and quantify those needs
  • Manages the caseload for the AOR including identifying and prioritizing action, maintaining contact with volunteers, attributing workload, assessing quality of work done
  • Coaches, supervises and provides feedback to NRCS RFL volunteers as they collect and treat RFL cases (UAM/SC, TC, RCM etc.) in the area of responsibility
  • Checks and processes all documentation before transmitting to the delegation in a timely fashion
  • Helps to deliver capacity-building trainings for Nigerian Red Cross RFL volunteers 
  • Plans and conducts field trips in support of RFL operations and produces timely, detailed and accurate field reports thereafter 
  • Participates in internal and external meetings whenever called upon
  • Occasionally translates RFL documents from Kanuri/Hausa into English and vice versa as operational needs require
  • Maintains an updated filing system of the RFL caseload
  • Receives and responds to requests received from enquirers visiting or calling the RFL office
  • Assists in compiling, cross-checking and processing volunteer incentives
  • Uses the institutional database (Prot6) to register new cases, access report, prepare working tools and search for beneficiaries

Education and Experience Required

  • University Degree/Equivalent in relevant technical field
  • 2 years’ work experience in a similar field
  • Excellent command of written and spoken Kanuri, English and Hausa is required
  • Good computer skills: knowledge in Excel, Word, if possible PowerPoint
  • Good knowledge of Nigerian geography
  • Knowledge of any other ICRC working language will be an added advantage

Desired profile and Skills

  • Good analytical skills 
  • Capacity to work within a team
  • Capacity to learn and to adapt to new work methods
  • Discretion and confidentiality, self-control
  • Committed to work under supervision or independently as may be required
  • Able to work under pressure; Flexible and open to extra working hours if necessary
  • Good interpersonal skill. Ability to deal with people respectfully and showing empathy towards others. Very good communication skill

How to Apply

  • Send Curriculum vitae and contact details of three referees to
  • Clearly indicate “ABJ202000165 RFL Field Officer MIU” as the subject of your application (Applications intended for this role without this subject will not be treated)
  • In the body of the mail, please indicate the following in the format as seen:
  • Qualification(s)
  • Current location
  • Languages you speak
  • Years of relevant experience

The deadline for the submission of applications will be 16.12.2020, 16:30hrs.  Late application will not be considered Only short-listed candidates will be contacted.

Equal opportunities shall be provided to all employees and applicants for employment based on their demonstrated ability and competence without discrimination based on race, colour, religion, sex, nationality, status, disability etc. 

(Female candidates are strongly encouraged to apply)

However, ICRC will not request for any monetary payments from applicants at any stage of the recruitment process. 

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