Service Delivery Coordinator at Willers Solutions Limited


Willers Solutions Limited – Our client, a reputable Internet Solutions Provider is looking to fill the position below:

Job Title: Service Delivery Coordinator

Location: Lekki, Lagos

Responsibilities

  • Update, Monitor and Input Presales tracker sheet for all Installation, survey, Trial/POC and activation requests.
  • Daily & Monthly report on presales tracker sheet.
  • Process account activations for newly installed links for both new and existing clients
  • Liaise with all stakeholder and ensure contracts are signed, submitted & documented for all client
  • Weekly handover reporting of newly installed accounts for Cooperate account, partners, resellers and dealers to Account Management.
  • Weekly reporting of new accounts that were recently activated to account department.
  • Ensuring the sales team are regularly updated with reports on the status of their Survey / Installation
  • To handle and process service request from sales person/reseller and communicate relevant information to the sales person/reseller
  • Maintain a good filing system for all signed contracts
  • All other duties as assigned by the Supervisor

Requirements

  • Minimum of BSc / HND in a related field
  • Minimum of 5 year’s experience as a service delivery coordinator in an internet solution provider (ISP) firm
  • Excellent knowledge & hands on use of Microsoft Excel
  • Well organized & pays attention to detail
  • Excellent verbal & written communication skills
  • Ability to analyze & interpret data
  • Basic Knowledge of wired & wireless technology, LAN, WLAN infrastructure

Application Closing Date
30th April, 2021

How to Apply
Interested and qualified candidates should forward their CV to: lizzy.bika@willerssolutions.com using the “Job Title” as subject of the e-mail.

Note: Only qualified candidates would be contacted

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